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SETTING HIGH STANDARDS

Passenger Assist
Find out more about Passenger Assist, the national booking system that operates across the whole National Rail network.

How Are We Performing?
At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.
Our Performance
The Passengers' Charter
Find out about our safety, performance and customer care standards in our Passengers' Charter. We work with the Rail Ombudsman, Transport Focus and London TravelWatch each year.
Download the Charter
Passenger Assist
Find out more about Passenger Assist, the national booking system that operates across the whole National Rail network.

How Are We Performing?
At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.
Our Performance
The Passengers' Charter
Find out about our safety, performance and customer care standards in our Passengers' Charter. We work with the Rail Ombudsman, Transport Focus and London TravelWatch each year.
Download the Charter