From 1st April, refund conditions change for Anytime, Off-Peak, Day Travelcards, Rover and Ranger tickets. If you choose not to travel you can request a refund from your point of purchase up to 23:59 before the day it becomes valid. After that you can only claim a refund if your booked journey was delayed or cancelled. Find out more.
Refund changes from 1st April
From 1st April, refund conditions change for Anytime, Off-Peak, Day Travelcards, Rover and Ranger tickets. If you choose not to travel you can request a refund from your point of purchase up to 23:59 before the day it becomes valid. After that you can only claim a refund if your booked journey was delayed or cancelled. Find out more.
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Thank you for getting in contact with regarding your Passenger Assistance request. One of our advisers will check your journey details and send a confirmation email to the email address that you have given us. If you haven't heard from us within 24 hours please contact our support team by calling us on 0800 316 1323. We may also need to contact you to confirm certain aspects of your plan, so please make sure you check your email before you travel. Thank you for taking the time to complete this form.