Hull Trains has been recognised as the UK’s Rail Operator of the Year at the annual National Transport Awards 2016.

The highly coveted title was awarded to Hull Trains for its commitment to customers, dedication of its people and its clear and unwavering values which place the customer at the heart of its operations.

 For the past three years, Hull Trains has successfully achieved first place for customer satisfaction in the National Rail Passenger Survey, despite going through a period of unprecedented growth. In January it announced a record-breaking satisfaction rate of 97% - the highest score ever by a long-distance train operator, plus 100% satisfaction on weekend services. It has also been amongst the top of the Which? passenger league for reliability, availability of seating, cleanliness and the overall conditions of the train for two successive years. 

 It has continued to invest in multi-million pound fleet improvements and initiatives to further improve customer satisfaction, including industry-first Passenger Information Screens; the UK’s first  free 4G-enabled single-sign-up Wi-Fi and onboard USB charges, to name just a few.

 Will Dunnett, Managing Director at Hull Trains says: “Rail Operator of the Year is the award that the rail industry covets most and we were able to succeed from a field of over twenty passenger and freight operators.

“This gives us yet another reason to be flying the flag for the Humber region. The award recognises that customer satisfaction and reliability is key to a successful long-distance service. It's clear to me that we are in this position because we have a dedicated, passionate team that place our customers at the heart of everything we do.

 “We’re delighted that the rail industry has recognised what we and our customers have known for some time; that Hull Trains is and continues to be Britain’s best loved and most successful rail operator.”

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Posted: 19/10/2016