WHAT HAPPENS WHEN YOU'RE DELAYED
We work hard to make sure our trains run as timetabled, but if you were delayed by more than 30 minutes, or your train was cancelled, you could be entitled to compensation. Simply complete our delay compensation form below to claim. Claims must be submitted within 28 days of the date of travel.
For delays between 30 to 59 minutes, we will pay 50% of the cost of your single ticket or 25% of your return ticket. For delays of one hour or more, we will pay the full cost of your single ticket or 50% of the cost of your return ticket.
Thank you for contacting with us, your request has been submitted successfully. Thank you, The Hull Trains Team.
Delay Compensation FAQ's
- Delays under 30 minutes - no compensation is due.
- Delays of 30 to 59 minutes - we will pay 50% of the cost of your single ticket or 25% of your return ticket.
- Delays of one hour or more - we will pay the full cost of your single ticket or 50% of the cost of your return ticket.
Compensation is in line with our Passengers' Charter. More information about this can be found here.
It’s your right to receive your compensation in the same way as you paid for your ticket, providing you submit your claim within 28 days of the date of travel. The full range of repayment options available through the online form are:
- Electronic bank transfer (BACS)
- National Rail Voucher
- Hull Trains e-vouchers
Hull Trains FREEPOST RLYY-XSTG-YXCK
4th Floor Europa House
Important: This is a Freepost address so you must address the envelope exactly as indicated. Do not add any additional addresses. No stamp is required.