WHAT HAPPENS WHEN YOU'RE DELAYED
We work hard to make sure our trains run as timetabled, but if you were delayed by more than 30 minutes, or your train was cancelled, you could be entitled to compensation. Simply complete our delay compensation form below to claim. Claims must be submitted within 28 days of the date of travel.
For delays between 30 to 59 minutes, we will pay 50% of the cost of your single ticket or 25% of your return ticket. For delays of one hour or more, we will pay the full cost of your single ticket or 50% of the cost of your return ticket.
Thank you for contacting with us, your request has been submitted successfully. Thank you, The Hull Trains Team.
Delay Compensation FAQ's
Delayed for one hour or more - we will pay the full cost of your single ticket or 50% of the cost of your return ticket.
• Electronic bank transfer (BACS)
• National Rail Voucher
• Hull Trains e-vouchers