Please visit our FAQ section – you may find the answer to your question in there. We have tried to cover the most commonly asked questions to help you find the answer quickly.
If you can’t find what you need you can choose from the following areas:
Our Contact Numbers
- Train Times and Service Updates: 0345 748 4950
- Web Ticket Sales Support : 0345 071 0222 (option 2)
- Telephone Sales: 0345 071 0222 (option 3)
- Customer Services: 0345 071 0222 (option 4)
Write to us:
Our opening hours for Telesales and Web Support Bookings are 0600 to 2300 seven days a week except Christmas Day. Our customer services team is available from 0900 to 1700 Monday to Friday on 0345 071 0222
For media enquiries and press releases:
Please call to book assistance 0800 316 1323 - or textphone 0800 304 7513.
Book your assisted travel here
Complaints Handling Procedure:
Occasionally things do go wrong, and we do our best to resolve any issues as quickly as we can. This procedure outlines the standard of service that you can expect from us.
Complaints Handling Procedure
Passenger Information During Disruption (PIDD), our Local Plan:
What to expect from us during disruption.
PIDD Local Plan
PIDD Action Plan and Annual Report:
PIDD Industry Action and Annual Progress Report Download report
PIDD Action Plan and Annual Report
For Lost Property Enquiries: 01482 488909:
If you have left something on a Hull Trains service only, please get in touch - we keep everything that is handed in to the On Board Managers for a period of 3 months.
ATOC Approved Code of Practice:
We are happy to help with group enquiries and by completing the group enquiry form below a member of the group travel team will respond directly.
Make a group booking
Social Media Policy:
This policy states our approach towards social media and how we use it to ensure you are kept informed and your needs are met.