Contact Us
Please visit our FAQ section – you may find the answer to your question in there. We have tried to cover the most commonly asked questions to help you find the answer quickly.
If you can’t find what you need you can choose from the following areas:
our Contact Numbers
Web Ticket Sales Support : 0871 244 1638 or fht.websupport@firstgroup.com
Booking Office and General Information: 08450 710 222
National Rail Enquiries: 08457 48 49 50
Business Travel (business account holders only): 01482 215 746
Contact Information
Write to us:
First Hull Trains
FREEPOST RLYY-XSTG-YXCK
4th Floor
Europa House
184 Ferensway
Hull
HU1 3UT
Customer information:
Our customer services team is available from 0900 to 1700 Monday to Friday on 08456 769 905 or email:
Customer services
Web Support Enquiries:
All online enquiries, help, support, assistance and info about your tickets and journey booked via our website
Web Support
For media enquiries and press releases:
01482 782287 or 07881 816369* out of hours (* for media enquiries only)
Press Releases
For lost property enquiries:
If you have left something on a First Hull Trains service, please get in touch - we keep everything that is handed in to the On Board Managers
Lost Property
Passenger Charter:
View here
ATOC Approved Code of Practice:
ATOC Approved Code of Practice
