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Contact Us

Please visit our FAQ section – you may find the answer to your question in there.  We have tried to cover the most commonly asked questions to help you find the answer quickly.

If you can’t find what you need you can choose from the following areas:

Our Contact Numbers

  • Web Ticket Sales Support : 0371 244 1638 or fht.websupport@firstgroup.com
  • Booking Office and General Information: 03450 710 222
  • National Rail Enquiries: 08457 48 49 50
  • Business Travel (business account holders only): 01482 215 746

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Contact Information

Write to us:
First Hull Trains
FREEPOST RLYY-XSTG-YXCK
4th Floor
Europa House
184 Ferensway
Hull
HU1 3UT

Customer information:

Our customer services team is available from 0900 to 1700 Monday to Friday on 03456 769 905 or email:
Customer services

For media enquiries and press releases:

Media Enquiries

Passenger Charter:

View here

Assisted Travel:

Please call to book assistance 0800 316 1323
Read our passenger charter for more information.

Web Support Enquiries:

All online enquiries, help, support, assistance and info about your tickets and journey booked via our website
Web Support

For lost property enquiries: 01482 488909:

If you have left something on a First Hull Trains service, please get in touch - we keep everything that is handed in to the On Board Managers
Lost Property

ATOC Approved Code of Practice:

ATOC Approved Code of Practice

Group Bookings :

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