Claiming Compensation - How it Works and Our Claim Form
Delayed for 30 to 59 minutes?
... we will pay 50% of the cost of your single ticket or 25% of your return ticket
Delayed for one hour or more?
... we will pay the full cost of your single ticket or 50% of the cost of your return ticket
Claim compensation within 28 days of delay
Compensation should be with you within 14 days of your claim being agreedPassenger's Charter
We work hard to make sure our trains run as planned, but if things go wrong you may be able to claim compensation.
If your train was cancelled or delayed and you decided not to travel, and your ticket or relevant portion of it is completely unused, then please submit a claim for a full refund within 28 days of the date of travel to the original ticket seller. Please note that this may not be Hull Trains.
In order to claim compensation for a delayed or cancelled train please fill in the Compensation Claim Form below. You need to attach your tickets and any seat reservations (if held) or mobile screenshots so we can work out how much compensation you are due, so please keep hold of them. As we do not provide recompense for booking fees or card charges levied by other vendors to avoid delay to your claim, please ensure that mobile screenshots itemise these.
Please note that when you submit your form, you will receive a confirmation email to inform you that we have received your claim.
In accordance with your legal rights as a consumer you may be eligible to a different level of compensation where Hull Trains is at fault and nothing set here is intended to limit or exclude your legal rights in these circumstances. If you believe this applies to your journey, please contact our Customer Services Team at email@example.com.
Please note that we reserve the right to refuse any claims which we believe to be fraudulent in nature and we will always refer these to the British Transport Police for prosecution.