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Customer Services

Send us your comments, praise and complaints

Please use this form to leave us your comments. Your feedback is extremely important to us, so whether you thought your journey with Hull Trains was brilliant, or whether you feel there are areas which could be improved, we want to hear from you!

Please visit our FAQ section – you may find the answer to your question in there.  We have tried to cover the most commonly asked questions to help you find the answer quickly.

If you can’t find what you need you can choose from the following areas:

Our Contact Numbers

  • Web Ticket Sales Support : 0371 244 1638
  • Booking Office and General Information: 0345 0264077
  • National Rail Enquiries: 08457 48 49 50

Contact Information

Write to us:
First Hull Trains
4th Floor
Europa House
184 Ferensway

Customer information:

Our customer services team is available from 0900 to 1700 Monday to Friday on 03456 769 905 or email:

For media enquiries and press releases:

Media Enquiries

Passenger Charter:

View here

Assisted Travel:

Please call to book assistance 0800 316 1323 - or textphone 08456 786967
Book your assisted travel here

Complaints Handling Procedure:

Occasionally things do go wrong, and we do our best to resolve any issues as quickly as we can. This procedure outlines the standard of service that you can expect from us.
Complaints Handling Procedure

PIDD Action Plan and Annual Report:

PIDD Industry Action and Annual Progress Report Download report
PIDD Action Plan and Annual Report

For lost property enquiries: 01482 488909:

If you have left something on a Hull Trains service, please get in touch - we keep everything that is handed in to the On Board Managers
Lost Property

ATOC Approved Code of Practice:

ATOC Approved Code of Practice

Group Bookings:

We are happy to help with group enquiries and by completing the group enquiry form below a member of the group travel team will respond directly.
Make a group booking

Social Media Policy:

This policy states our approach towards social media and how we use it to ensure you are kept informed and your needs are met
View here

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