Book your Assisted Travel
Helping Older and Disabled Passengers
You can arrange assistance for your entire journey, buy a ticket and reserve a seat by calling us on 0800 316 1323 or type talk on 18001 0800 316 1323. The calls are free from landlines and the line is open from 0600 to 2300 daily except Christmas Day. Customers may also choose to book assistance by completing the on-line booking form below.
Our DPPP leaflet, Making Rail Accessible, can be found here
Our guide to policies and practices can be found here
Assisted Travel Booking form
Whether assistance is needed when getting on or off the train, a ramp is required for a wheelchair or you need help with your luggage please complete the below form 24 hours before you travel, to book assistance.
One of our advisers will check your journey details and send a confirmation email to the email address that you have given us. If you haven't heard from us within 24 hours please contact our support team. We may also need to contact you to confirm certain aspects of your plan, so please make sure you check your email before you travel. Thank you for taking the time to complete this form.