Free Wi-Fi on board
HOW WE CAN HELP
We have had to close part of our call centre meaning our Telesales and Web Support teams are currently unavailable by phone. All but emergency contact should be by email to customerservices.hull@firstgroup.com.
Get In Touch With Us
Call Us
Due to the Coronavirus situation, Customer Services should be emailed at customerservices.hull@firstgroup.com. For very urgent issues only, call 07885 972213 0900 - 1700 today only.
Passenger Assist
Call on 0800 022 3720 or Text Relay on 18001 0800 022 3720. You can also book your assisted travel online.
Book Passenger Assist Online
Lost Property
If you have left something on a Hull Trains service only, please complete the following online form and we’ll get back to you.
Find Lost Property
FAQs
Have a look at our most frequently asked questions to our customer service and social media team.
Take a look at our FAQs
Call Us
Due to the Coronavirus situation, Customer Services should be emailed at customerservices.hull@firstgroup.com. For very urgent issues only, call 07885 972213 0900 - 1700 today only.
Passenger Assist
Call on 0800 022 3720 or Text Relay on 18001 0800 022 3720. You can also book your assisted travel online.
Book Passenger Assist Online
Lost Property
If you have left something on a Hull Trains service only, please complete the following online form and we’ll get back to you.
Find Lost Property
FAQs
Have a look at our most frequently asked questions to our customer service and social media team.
Take a look at our FAQs
