Socially Distanced Seats
HOW WE CAN HELP
You can still contact our Customer Service team by webform clicking here, by e-mail on customerservices.hull@firstgroup.com or by phone on 0345 071 0222, option 6, then option 4 (0800 – 2200) 7 days a week except Christmas Day and 26th December.
For ticket purchases over the phone you can call our Telesales team on 0345 071 0222, option 3 (7 days a week 0800 – 2200) 7 days a week except Christmas Day and 26th December. For Passenger Assist you can contact us on 0345 071 0222, option 2 (7 days a week 0800 – 2200). except Christmas Day and 26th December.
Get In Touch With Us
Call Us
Customer Services can be contacted by phone on 0345 071 0222, option 6, then option 4 (0800 – 2200, 7 days a week except Christmas Day and 26th December).
Social Media
Find us on Twitter and Facebook for travel information and business updates.
Passenger Assist
Call on 0800 316 1323 or Text Relay on 18001 0800 316 1323. You can also book your Passenger Assistance online.
Book Passenger Assist Online
Lost Property
If you have left something on a Hull Trains service only, please complete the following online form and we’ll get back to you.
Find Lost Property
FAQs
Have a look at our most frequently asked questions to our customer service and social media team.
Take a look at our FAQs
Call Us
Customer Services can be contacted by phone on 0345 071 0222, option 6, then option 4 (0800 – 2200, 7 days a week except Christmas Day and 26th December).
Social Media
Find us on Twitter and Facebook for travel information and business updates.
Passenger Assist
Call on 0800 316 1323 or Text Relay on 18001 0800 316 1323. You can also book your Passenger Assistance online.
Book Passenger Assist Online
Lost Property
If you have left something on a Hull Trains service only, please complete the following online form and we’ll get back to you.
Find Lost Property
FAQs
Have a look at our most frequently asked questions to our customer service and social media team.
Take a look at our FAQs
Using our Wi-Fi on board
Our free Wi-Fi allows you to connect to the internet for your whole journey, by turning the train into a 4G-enabled ‘hotspot’, so you can get online when on board.
If you lose connection at any point, you can resume your session by going back to the entry portal and logging in with your email and password. If the landing page does not appear automatically, please visit http://hulltrains.on.icomera.com. If you can’t get your computer settings to configure to the Hull Trains Wi-Fi service, it is likely that your Wi-Fi or Internet settings are or have been locked, especially if you have a company device. Please contact your company IT department for assistance and then try again. For any help and assistance with your Wi-Fi connection on board, please call 0845 193 6783.
