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HOW WE CAN HELP

If you have a question or just need to speak to us, we are ready and waiting to hear by email, phone or social media. Whether it's a praise or complaint we would love to hear from you.

You can contact our Customer Service team by webform or by phone on 0345 071 0222, option 7, then option 4 (7 days a week 0800 – 2200) except Christmas Day and 26th December.

For Passenger Assist only you can contact us on 0800 316 1323 (24 hours a day, 7 days a week, except Christmas Day).

For Wi-Fi queries, see below or call 0845 193 6783 for help with connectivity on board.

Get In Touch With Us

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Call Us

Customer Services can be contacted by phone on 0345 071 0222, option 7, then option 4 (0800 – 2200, 7 days a week except Christmas Day and 26th December).

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Contact Us Online

Get in touch with us by filling in our feedback form. Let us know your queries, concerns and feedback.

Contact us
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Social Media

Find us on Twitter/X and Facebook for travel information and business updates.

Our Social Media Policy
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Passenger Assist

Call on 0800 316 1323 or Text Relay on 18001 0800 316 1323. You can also book your Passenger Assistance online.

Book Passenger Assist
Hull Trains Paragon passengers boarding the train

Lost Property

If you have left something on a Hull Trains service only, please complete our online form or email us and we’ll get back to you.

Find Lost Property
Hull Trains Paragon seating in standard class

FAQs

Have a look at our most frequently asked questions to our customer service and social media team.

View Our FAQs

Wi-Fi Information

Woman using mobile phone

Using our Wi-Fi on board

Our free Wi-Fi allows you to connect to the internet for your whole journey, by turning the train into a 4G-enabled ‘hotspot’, so you can get online when on board.

If you lose connection at any point, you can resume your session by going back to the entry portal and logging in with your email and password. If the landing page does not appear automatically, please visit hulltrains.on.icomera.com. If you can’t get your computer settings to configure to the Hull Trains Wi-Fi service, it is likely that your Wi-Fi or Internet settings are or have been locked, especially if you have a company device. Please contact your company IT department for assistance and then try again. For any help and assistance with your Wi-Fi connection on board, please call 0845 193 6783.

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