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Our booking hotline can take bookings up to: Mid-week travel until 27th April and Week-end travel until 21st April inclusive.
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This experience is available for passengers to provide brief feedback on their journey with us.
In order that we can continue to improve the service we provide, we are asking for your help in providing us with some information about yourself and your journey. We would therefore be very grateful if you could answer the questions below, in respect of your specific journey.
Customer comments
We aim to give you a good service when you travel with us. We are always pleased to receive comments and ideas about how we can improve our service to you. Unfortunately, things can go wrong and we would like to deal with any problems you have encountered. To enable us to reply to your comments please download and complete our Customer Comments Form. Please return the form (Freepost) along with proof of your journey to the address provided on the form. Thank you.
Could you please score us on how you feel we have performed on the following aspects of your journey - (no stars = poor, 5 stars = excellent).
Cleanliness of train
Cleanliness of toilet
Food/Drink
Provision of on-board information about your journey
Heating/Air conditioning
Friendliness of staff
Punctuality
General Comfort
Date of travel (DD/MM/YYYY)
Time of departure - -- 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 -- 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59
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If you would like to give more detailed feedback please supply date of travel, time of departure and booking reference if available, along with your full contact details to: customer.services@hulltrains.co.uk
Do you have a rail card? if so please specify:
Do you travel for business reasons?
Do you travel for leisure reasons?
Interests (e.g. Theatre, Sports, Hobbies, Events).
Age Under 18 18 - 34 35 - 50 Over 50
Please tick this box if you do not wish First Hull Trains or associated companies to contact you with information on products, services or offers.
Please tick this box if you do not wish other companies approved by First Hull Trains to contact you from time to time with details on their products or services.
If you enter anything here your message will not be sent.
Title (Mr/Mrs/Ms etc) *
First Names *
Surname *
House Name/Number
Address
Town/City
County
Postcode
Country
E-mail Address *
Confirm E-mail Address *
Home Telephone Number
Mobile Number