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Our booking hotline can take bookings up to: Mid-week travel until 27th April and Week-end travel until 21st April inclusive.

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Customer Feedback

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This experience is available for passengers to provide brief feedback on their journey with us.

In order that we can continue to improve the service we provide, we are asking for your help in providing us with some information about yourself and your journey. We would therefore be very grateful if you could answer the questions below, in respect of your specific journey.

Customer comments

We aim to give you a good service when you travel with us. We are always pleased to receive comments and ideas about how we can improve our service to you. Unfortunately, things can go wrong and we would like to deal with any problems you have encountered. To enable us to reply to your comments please download and complete our Customer Comments Form. Please return the form (Freepost) along with proof of your journey to the address provided on the form. Thank you.

Step 1 - Service Ratings

Could you please score us on how you feel we have performed on the following aspects of your journey - (no stars = poor, 5 stars = excellent).









Step 2






If you would like to give more detailed feedback please supply date of travel, time of departure and booking reference if available, along with your full contact details to: customer.services@hulltrains.co.uk

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If you need to call us for tickets, fares & enquiries call 08450 710 222

Telesales Office Opening Hours: Monday to Friday 07:00 to 22:00 and Saturday and Sunday 08:00 to 19:00

Hull Trains Company Limited registered in England and Wales under company number 03715410 - Registered office First Hull Trains, 4th Floor, Europa House, 184 Ferensway, Hull HU1 3UT, England

Direct daily train services between Hull - London, Brough - London, Howden - London, Selby - London, Doncaster - London, Retford - London, Grantham - London, Stevenage - London.